Delivery

packaging

All orders will be delivered in suitable Monotonie packaging.
Orders will be shipped inside a secure and anonymous cardboard box.

All paper and cardboard used for Monotonie packaging are sustainably sourced and contain at least 40% recycled content.

Standard shipping is available for all orders placed on Monotonie.ru.

Before your order ships, you can track its status in the "MY ACCOUNT" section
of our website. If you checked out as a guest, please contact our customer/client service team.

ONCE YOUR PACKAGE HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER. FOR SECURITY REASONS, AN ADULT SIGNATURE IS REQUIRED FOR ALL DELIVERIES. Please check the number of parcels you receive and ensure they are not damaged. Report any damage or missing items on the delivery slip immediately.

ALL ORDERS ARE PROCESSED AUTOMATICALLY, AND WE CANNOT SHORTEN OR EXTEND SHIPPING TIMES. PLEASE NOTE THAT YOU CANNOT CHOOSE THE DATE OR TIME OF DELIVERY. OUR CARRIER DELIVERS PACKAGES MONDAY THROUGH FRIDAY DURING BUSINESS HOURS AND WILL MAKE TWO DELIVERY ATTEMPTS. IF THE SECOND DELIVERY ATTEMPT FAILS, YOUR ORDER WILL BE RETURNED TO THE SENDER. Once an order is placed, the shipping address cannot be changed.

THE RETURN PERIOD IS EXTENDED TO 45 DAYS FOR ALL ORDERS PLACED BETWEEN 11/15-12/12.

Order shipping and tracking

RETURN policy

RETURN YOUR ORDER

FREE RETURNS AND EXCHANGES ARE AVAILABLE FOR ONLINE PURCHASES POSTMARKED WITHIN 30 DAYS FROM THE DELIVERY DATE, SUBJECT TO ITEM ELIGIBILITY.

TO INITIATE YOUR RETURN, ENTER YOUR ORDER NUMBER
FOUND IN YOUR ORDER CONFIRMATION EMAIL.

FOR MORE INFORMATION ON OUR RETURNS PROCESS AND ITEM
ELIGIBILITY, PLEASE CONSULT OUR RETURN POLICY.

YOU MAY RETURN YOUR MONOTONIE.RU ORDER FOR A REFUND OR EXCHANGE.

RETURN MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A MONOTONIE STORE WITHIN 30 DAYS FROM THE DATE OF DELIVERY, PROVIDED THAT THE ITEM IS ELIGIBLE. PLEASE USE THE GUIDE BELOW OR REFERENCE THE PRODUCT PAGE FOR MORE INFORMATION ON RETURN ELIGIBILITY.

RETURN ELIGIBILITY:

• ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED.
• ITEMS THAT HAVE BEEN DAMAGED, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
• Returns and exchanges cannot be accommodated outside of the country of purchase.
Exchanges can be made for size or color by filling out our return form.

Enter your email address and order number on the dedicated returns page;
SELECT THE PRODUCT(S) YOU WISH TO RETURN AND THE REASON FOR THE RETURN;
LOCATE OR REQUEST A PRE-PAID RETURN LABEL AND AFFIX IT TO THE PARCEL. MONOTONIE IS NOT RESPONSIBLE FOR MERCHANDISE RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL;
DROP OFF THE PARCEL AT ANY SDEK DROP-OFF LOCATION OR SCHEDULE A SDEK PICKUP.

RETURN ELIGIBILITY:

UPON RECIEPT, YOUR RETURN WILL BE PROCESSED WITHIN 7 TO 10 BUSINESS DAYS, AND YOU WILL RECEIVE A CONFIRMATION EMAIL. REFUNDS MUST BE ISSUED TO THE ORIGINAL FORM OF PAYMENT. PLEASE NOTE THAT ONCE A REFUND IS ISSUED, IT MAY TAKE 10-15 DAYS FOR THE FUNDS TO BE AVAILABLE IN YOUR ACCOUNT, DEPENDENT ON YOUR BANK. SHIPPING CHARGES INCURRED AT THE TIME OF PURCHASE ARE NON-REFUNDABLE. YOU CAN CHECK THE STATUS OF YOUR RETURN AT ANY TIME IN YOUR ACCOUNT OR BY CONTACTING CUSTOMER SERVICE.

1.

2.

3.

4.