FREE RETURNS AND EXCHANGES ARE AVAILABLE FOR ONLINE PURCHASES POSTMARKED WITHIN 30 DAYS FROM THE DELIVERY DATE, SUBJECT TO ITEM ELIGIBILITY.
TO INITIATE YOUR RETURN, ENTER YOUR ORDER NUMBER
FOUND IN YOUR ORDER CONFIRMATION EMAIL.
FOR MORE INFORMATION ON OUR RETURNS PROCESS AND ITEM
ELIGIBILITY, PLEASE CONSULT OUR RETURN POLICY.
YOU MAY RETURN YOUR MONOTONIE.RU ORDER FOR A REFUND OR EXCHANGE.
RETURN MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A MONOTONIE STORE WITHIN 30 DAYS FROM THE DATE OF DELIVERY, PROVIDED THAT THE ITEM IS ELIGIBLE. PLEASE USE THE GUIDE BELOW OR REFERENCE THE PRODUCT PAGE FOR MORE INFORMATION ON RETURN ELIGIBILITY.
• ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED.
• ITEMS THAT HAVE BEEN DAMAGED, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
• Returns and exchanges cannot be accommodated outside of the country of purchase.
Exchanges can be made for size or color by filling out our return form.
Enter your email address and order number on the dedicated returns page;
SELECT THE PRODUCT(S) YOU WISH TO RETURN AND THE REASON FOR THE RETURN;
LOCATE OR REQUEST A PRE-PAID RETURN LABEL AND AFFIX IT TO THE PARCEL. MONOTONIE IS NOT RESPONSIBLE FOR MERCHANDISE RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL;
DROP OFF THE PARCEL AT ANY SDEK DROP-OFF LOCATION OR SCHEDULE A SDEK PICKUP.
UPON RECIEPT, YOUR RETURN WILL BE PROCESSED WITHIN 7 TO 10 BUSINESS DAYS, AND YOU WILL RECEIVE A CONFIRMATION EMAIL. REFUNDS MUST BE ISSUED TO THE ORIGINAL FORM OF PAYMENT. PLEASE NOTE THAT ONCE A REFUND IS ISSUED, IT MAY TAKE 10-15 DAYS FOR THE FUNDS TO BE AVAILABLE IN YOUR ACCOUNT, DEPENDENT ON YOUR BANK. SHIPPING CHARGES INCURRED AT THE TIME OF PURCHASE ARE NON-REFUNDABLE. YOU CAN CHECK THE STATUS OF YOUR RETURN AT ANY TIME IN YOUR ACCOUNT OR BY CONTACTING CUSTOMER SERVICE.