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CLIENT SERVICES
Our client service is available to assist you with your online order inquiries.BY CONTACTING OUR CLIENT SERVICE, YOU CONSENT TO YOUR DATA BEING TRANSFERRED OUTSIDE OF YOUR LOCAL COUNTRY/REGION.
STORE LOCATOR
MONOTONIE ONLY OFFERS ITS MERCHANDISE FOR SALE THROUGH THE FOLLOWING LIMITED METHODS OF DISTRIBUTION:
1. AUTHORIZED DEPARTMENT STORES AND THEIR WEBSITES

2. AUTHORIZED SPECIALTY STORES

3. ONLINE AUTHORIZED RETAILERS

4. ON THE INTERNET AT MONOTONIE.RU
Monotonie does not offer its merchandise for sale through individuals, street vendors, unauthorized retail locations, or unauthorized websites. To protect its valuable brand and loyal customers, Monotonie reserves the right to refuse the sale of its products to individuals engaging in reselling or transshipping activities. Please contact us to report counterfeiters and unauthorized distributors of Monotonie merchandise.
MERCHANTS AUTHORIZED TO SELL MONOTONIE PRODUCTS:
TSUM — moscow
dlt — St. Petersburg
golden line — online
2 Petrovka street, Moscow, Russia
+7 800 500 80 00

+7 495 933 73 00
www.tsum.ru


Monday to Saturday: 11.00 am – 11.00 pm
Sunday: 11.00 am – 11.00 pm
21–23a Bolshaya Konyushennaya st.,
St. Petersburg, Russia
+7 812 648 08 48
www.DLT.ru

everyday: 11:00 AM – 10:00 PM
+7 800 551 00 28

+7 812 454 04 70
www.golden-line.ru
For inquiries about additional retailers or the authenticity
of our products, please contact our customer services.
CUSTOMERCARE@MONOTONIE.RU

TEL +7 911 788 88 12

MONDAY TO FRIDAY

FROM 9:00 AM TO 6:00 PM
CUSTOMER CARE
OUR CUSTOMER SERVICES IS AVAILABLE TO ASSIST YOU WITH YOUR ONLINE ORDER ENQUIRIES. BY CONTACTING OUR CUSTOMER SERVICE, YOU CONSENT TO YOUR DATA BEING TRANSFERRED OUTSIDE OF YOUR LOCAL COUNTRY/REGION.
For all enquires please contact:
Whatsapp
Mon to FRI: 9:00 AM - 6:00 PM
The lanyard clip is designed to fit all phone cases.
FAQ
WILL THE MONOTONIE LANYARD FIT MY PHONE CASE?
You can attach and detach it as needed, allowing flexibility to switch between crossbody and traditional phone case usage.
CAN I REMOVE THE PHONE LANYARD FROM MY PHONE CASE?
The compatibility of our lanyard clip with your charging cable depends on the size of the charging port cutout of your case and the dimensions of your cable. It mainly depends on the accessories you use.
Will the Monotonie lanyard clip affect the use of a charging cable?
The Monotonie lanyard clip is designed not to scratch the back of your device.
WILL THE MONOTONIE LANYARD CLIP SCRATCH THE BACK OF THE PHONE?
Our lanyard is designed to hold only your smartphone. It should not be used to hold objects over 500 grams (1.1 lbs). Please handle with care and at your own risk.
HOW MUCH WEIGHT CAN THE MONOTONIE LANYARD HOLD?
Contact us
Our CUSTOMER SERVICES will respond to your inquiry as quickly as possible, excluding bank holidays.